Project overview

This eHub provides information for all Pacific Australia Labour Mobility (PALM) scheme workers (formerly known as PLS/SWP workers) employed in Queensland agriculture enterprises, approved employers, agriculture enterprises and communities that support these workers.

Information for PALM workers and employers in Queensland

The Australian Government has responsibility for the Pacific Australia Labour Mobility (PALM) scheme. The PALM website contains all the information relating to the scheme. Of note, the Resources link on the PALM website contains a wide range of factsheets.

The Department of Agriculture and Fisheries has appointed a Workforce Liaison Officer to assist with all Queensland PALM-related enquiries.

 Contact them via email or call 13 25 23.

For PALM workers in Queensland

Worker support information in your language.


What do I do if I am sick?

  • If it is a life-threatening situation, phone 000 and request an ambulance
  • If you or another worker need to see a doctor, ask your employer
  • Health Cover is a visa requirement. Doctors and hospitals will need to know your health care insurer details so keep them handy. Contact PALM if you need to know more about your health cover.

Researchers from Central Queensland University (CQU) are conducting a project looking to better understand the experiences of PALM workers accessing healthcare services in regional Queensland. The aim of the project is to improve access to care and health outcomes for PALM participants while they are working in Australia. CQU would like to speak with both PALM workers and anyone who works in a health/community/social/welfare service provision or policy role. If this is you and you would like to find out more about the project, please contact: Dr Haylee Fox, Central Queensland University, E:, T: (07) 4726 5305.

Pay and deductions

Your pay – what are your payroll deductions and superannuation and how to lodge a tax return

SendMoneyPacific (SMP) is the official money transfer comparison service for the Pacific Islands. 

The costs of sending money to the Pacific Islands and Timor-Leste are among the highest in the world. SMP is an Australian and New Zealand Government funded Money Transfer Comparison Service. It is aimed at reducing the costs and speed of remitting money to the Pacific Islands by comparing money transfer providers fees and speed. The app is now available to download on google play and apple store and is an excellent tool to support PALM scheme workers to access the fastest and/or cheapest money transfer options. It is available for use in all PALM scheme country languages (except Nauru).  

For more information, please visit the website and select your preferred language  

Cyber security

To ensure that your money remains safe please do not give out your password to your bank accounts or MyGov account to anyone.



Driving a motor vehicle in Queensland - licence requirements. Road rules information can be found in the Easy Read Factsheet.

Keeping safe in your leisure time

Queensland is the perfect place to relax when you’re not working but there are steps you can take to keep yourself safe. Remember we share this beautiful part of the world with all sorts of wildlife, including snakes, spiders, crocodiles and sharks. Here’s some handy tips:

Recreational fishing in Queensland – information for PALM workers

Queensland is a great place to fish! To make sure there are plenty of fish for everyone, we have sensible limits in place. These include what fish you can take, when and where you can catch them and what size they need to be.

For fishing rules for where you are in Queensland, download the free Qld Fishing 2.0 app via the App Store or Google Play.

For a printed copy of the Queensland recreational fishing guide, contact your local Queensland Boating and Fisheries Patrol office or call 13 25 23.

Returning to your home country

Repatriation factsheet

For employers and Queensland agriculture enterprise managers

Some key PALM pages:

Other options to source overseas agriculture workers (provided by Bowen Gumlu Growers Association Inc).

Our Queensland Agriculture Workforce Network (QAWN) officers can assist you attract, train and retain your workforce. Their services are free and they are located across Queensland.


COVID-19 in Queensland provides resources to support the treatment of COVID-19, what to do if you test positive and advice for close contacts.

Information for multicultural communities is available in 40 languages. Further, the Multicultural resources on the DAF agribusiness continuity planning eHub link has additional resources.

Social media resources to promote vaccination and boosters, and a factsheet with basic steps on how to complete a nasal Rapid Antigen Test are available.

Queensland Health and Refugee Health Network CALD COVID-19 Health Engagement Project (CHEP) Resources are available: